Privacy Policy

1. Information We Collect

SynapticLink collects information to provide better lead generation services to our clients. We collect information in the following ways:

Information You Provide

• Contact information (name, email, phone number, company details)
• Account and billing information
• Lead targeting criteria and preferences
• Communications with our support team

Information We Collect Automatically

• Usage data and analytics from our platform
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

Lead Data Collection

• Prospect contact information obtained through legitimate channels
• Behavioral and engagement data from advertising campaigns
• Social media profile information (where publicly available)
• Website interaction and conversion data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our lead generation services
• Processing payments and managing accounts
• Communicating with clients about services and updates
• Analyzing platform performance and user behavior
• Ensuring compliance with legal and regulatory requirements
• Preventing fraud and maintaining security

3. Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. We may share information in the following circumstances:

With Clients

Lead information is shared with clients who have purchased our services, subject to our lead quality guarantees and usage restrictions.

Service Providers

We may share information with trusted third-party service providers who assist in delivering our services, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Analytics and marketing platforms
• Customer support tools

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response and breach notification procedures

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Client account information: Duration of business relationship plus 7 years
• Lead data: 2 years from collection date or as required by law
• Marketing communications: Until opt-out request
• Legal and compliance records: As required by applicable law

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction and Updates

You can request correction of inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out

You can opt out of marketing communications and certain data processing activities.

Data Processing Restrictions

You can request restrictions on how we process your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze platform usage:

• Essential cookies for platform functionality
• Analytics cookies to understand user behavior
• Marketing cookies for targeted advertising
• Social media cookies for integration features

You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or platform notifications. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Compliance with Regulations

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)
• Other applicable state and federal privacy laws